You are responsible for tracking shipped orders.
All parcels are sent by Canada Post.
ElenaTs Jewel cannot be held responsible for delays after the item has been dispatched.
Please contact the delivery company for any delay. Please note that in such cases, you can get the most accurate information from Canada Post

USA customers please note that orders from USA take longer to arrive, this is completely out of our control and subject to strict customs clearance. Also the tracked service is not updated after being transferred to USA Post, it will be updated again after delivery.

If you are ordering as a gift for a special date, please do so as early as possible.
Delivery times may vary from 5 to 20 business days depending on the Delivery address and the work of Postal Delivery.
ElenaTs Jewel is not responsible if your order has not arrived by a certain date.